Hello,
At Mystic Boutique, we want you to be satisfied with your purchase. If you need to cancel an order, return an item, or report a problem with a product, our Customer Support team is here to help.
1. Your Right to Cancel
If you are a customer in the United Kingdom purchasing goods online, you generally have the right to cancel your order within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.
After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.
These rights are provided under applicable UK consumer protection legislation and are not affected by this policy.
2. How to Request a Return or Cancellation
To request a cancellation or return, please contact us at:
Please include:
- Your order number
- The name of the product
- Your reason for contacting us, if applicable
- Any relevant photographs or information if the item is damaged, defective, or incorrect
Please do not send any product back before contacting our Customer Support team.
Once we receive your return request, we will provide the appropriate return instructions and return address for your specific order. Please do not send any item back before receiving these instructions from our Customer Support team.
Once we have reviewed your request, we will provide the appropriate return instructions and return address for your order.
Return arrangements may vary depending on the product and fulfillment location. We will provide the applicable instructions for your specific order.
3. Condition of Returned Items
Where a return is permitted, items should be returned in accordance with applicable UK consumer law.
Customers may handle goods as reasonably necessary to establish their nature, characteristics, and functionality, in the same way they would be able to inspect them in a shop.
If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, applicable deductions may be made where permitted by law.
For hygiene or health protection reasons, certain sealed products may not be eligible for cancellation once they have been unsealed, where applicable law permits this exception.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@mysticb.com as soon as reasonably possible.
Please provide your order number and photographs or other information that may help us assess the issue.
We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection law. Depending on the circumstances, this may include a replacement, repair, price reduction, or refund.
5. Return Shipping
For a change-of-mind cancellation, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover the cost.
Where an item is faulty, defective, damaged, incorrectly supplied, or otherwise covered by statutory consumer rights, we will provide an appropriate resolution in accordance with applicable law.
We will provide the applicable return instructions when we respond to your request.
6. Refunds
Where you are entitled to a refund, refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.
For eligible cancellations under UK consumer law, refunds will be issued without undue delay and generally within the applicable statutory timeframe.
Where required by law, the refund will include the cost of standard delivery. Additional costs paid for a more expensive delivery option may not be refundable where the law permits this.
We may be entitled to delay a refund until we receive the returned goods or receive evidence that they have been sent back, where applicable.
7. Products That Cannot Be Returned
Certain products may be excluded from cancellation rights where permitted by applicable law.
This may include certain sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed.
Any applicable exception will be considered based on the nature of the product and the circumstances of the return.
8. Fulfillment Locations
Mystic Boutique works with different fulfillment arrangements depending on the product and availability.
Products may therefore be dispatched from different fulfillment locations.
This does not affect your rights as a customer. Mystic Boutique remains your point of contact for cancellation, return and refund requests.
9. Statutory Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable UK consumer protection law.
If a product is faulty, not as described, or does not meet applicable legal requirements, you may have additional statutory rights.
10. Contact Us
For all cancellation, return and refund requests, please contact:
Email: support@mysticb.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
We aim to respond to customer enquiries within 1–2 business days.
Last updated: August 2026