Shipping Information
At Mystic Boutique, we aim to make your shopping experience as simple and convenient as possible.
This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered when you purchase products from our online store.
Order Processing
Orders are normally processed after payment has been successfully received and confirmed.
We aim to process orders as quickly as reasonably possible. Processing times may vary depending on product availability, order volume and other circumstances.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the contact information provided with your order.
Delivery Times
Estimated delivery times may vary depending on the delivery address, shipping method, courier and the availability of the products ordered.
Any estimated delivery timeframe displayed during checkout or on the relevant product page should be considered an estimate rather than a guaranteed delivery date, unless a specific delivery date or period has been expressly agreed.
We will aim to deliver your order without undue delay and within the timeframe agreed with you.
Nothing in this policy affects your statutory consumer rights.
Delivery Charges
Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.
The delivery cost may vary depending on the destination, shipping method, order size or other applicable factors.
You will have the opportunity to review the total cost of your order, including applicable delivery charges, before payment is completed.
Delivery Address
Please make sure that your delivery address and contact information are accurate before completing your order.
Mystic Boutique cannot be responsible for delays or additional delivery costs resulting from an incorrect or incomplete address provided by the customer.
If you notice that you have entered an incorrect delivery address, please contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
Tracking Information
Where tracking is available for your chosen delivery method, tracking information may be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.
Tracking updates are provided by the relevant delivery carrier and may not always appear immediately.
Delayed Deliveries
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.
These may include:
- Courier delays
- Severe weather
- Public holidays
- High delivery volumes
- Customs procedures
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
If your order appears to be delayed, please contact us so that we can assist with checking the status of your delivery.
Where applicable, your statutory consumer rights regarding delayed or non-delivered orders remain unaffected.
Lost or Missing Parcels
If your order has been marked as delivered but you have not received it, please contact us as soon as possible.
We may need to investigate the delivery with the relevant carrier.
Please also check whether the parcel has been left in a safe place, with a neighbour or at another location specified by the carrier.
We will make reasonable efforts to assist in resolving delivery issues.
Damaged Parcels
If your parcel arrives visibly damaged, please contact us as soon as possible.
Where appropriate, we may request photographs or other information to help us investigate the issue with the delivery carrier.
If the product itself is damaged or faulty, please refer to our Refund and Returns Policy for information about returns, replacements and refunds.
United Kingdom Delivery
Mystic Boutique currently offers delivery to customers in the United Kingdom. Delivery availability, estimated delivery times and applicable shipping charges are shown during checkout or on the relevant product page.
Delivery Restrictions
Some products or destinations may have delivery restrictions.
If a particular product cannot be delivered to your selected destination, this should be indicated during the ordering or checkout process where possible.
We reserve the right to contact you if an order cannot reasonably be fulfilled or delivered to the address provided.
Failed Delivery
If a delivery cannot be completed because the delivery address is incorrect, incomplete or inaccessible, or because the recipient is unavailable where a signature or other delivery requirement applies, the carrier may attempt redelivery or return the parcel.
If an order is returned to us because of information or circumstances attributable to the customer, additional delivery charges may apply where permitted by law.
Changes to This Shipping Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery arrangements, carriers, services or applicable legal requirements.
Any updated version will be published on this page.
Contact Us
If you have questions about shipping, delivery or the status of your order, please contact us through our Contact Us page.
We will be happy to assist with your enquiry.
Last updated: August 2026